Terms are subject to change without notice. The construction, interpretation and performance of orders shall be governed by and construed in accordance with the laws of England and Wales regard to its conflict of law rules.
The use of this site and/or catalogues is voluntary and is being made available to you for use in obtaining Eden Dream products.
By ordering from Eden Dream via this site, telephone, fax, email or post, you agree to the following terms and conditions:
Terms and conditions for business to business sale of goods by Eden Dream
1. General Statement
These terms and conditions of sale ("Conditions") apply to all Goods supplied by Ancient Wisdom Marketing Limited ("Company") whose principal place of business is at: Fferm Castell Gwyrdd, Llangain, Carmarthen, SA33 5BD.
"WE", "US" or “OUR” means Eden Dream.
"BUYER/ YOU/ YOUR" means the person whose order for the Goods is accepted by us. We accept orders placed by: telephone, website (www.waxingwise.com), mail, fax, email and through our showroom.
"GOODS" means the goods (including any instalment of the goods), which we supply in accordance with these Conditions.
The Terms and Conditions, as well as the Returns Policy, apply to all orders placed with Ancient Wisdom Marketing Limited. This includes, but is not limited to orders placed via: the website, mail, catalogue, fax, telephone, email, showroom. By ordering from Ancient Wisdom Marketing Ltd, you declare, that the order is placed for resale and/or business use. We do not have any retail outlets. We do not supply general public customers.
By using and accessing the website you agree to be bound by company's Terms and Conditions, as well as the Returns Policy and all applicable law. You consented to these Terms the first time you accessed this website from a particular computer or device, and confirm your consent each time you use this website.
If you do not have the authority to agree to or accept company's Terms and Conditions, you may not use or access this website.
Product Use/ Cosmetic Use/ General Advice
We make every reasonable effort to ensure that the information on this website is accurate and up-to-date. The material here is intended to provide general information and users are advised to seek further legal/ medical/ cosmetic use guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.
Cosmetic Goods
All of our products intended for cosmetic use are certified and tested as required by law, and ingredients for any of these items are available via the website and upon request. Ancient Wisdom Marketing Ltd highly recommends that the end users of these products perform a patch test before using any cosmetic product for the first time, and periodically thereafter as allergies can develop from the repeated use of ANY cosmetic product. We recommend that all buyers pass this piece of advice onto their customers.
2. Registration and Login
We need to know your full name, address, contact telephone number and email address.
Your personal information will never be shared with any third party companies in any way, with the exception of our nominated couriers.
3. Prices and Discounts
All prices quoted are inclusive of VAT. We make every effort to keep the prices on our website up to date, however any changes to said prices are subject to change without notice. The prices on the website supersede any other sources.
On occasion we may send out email and/or mail special offers/ voucher codes. Each such offer will have its own terms and conditions and these will be specified within the offer. These offers will be applied to orders compliant with the specified terms and conditions only.
The discounts are displayed and calculated in the shopping cart.
4.Orders
Order processing takes place one day a week, excluding bank holidays.
4.1 Website:
Our shopping cart calculates all the discounts.
For out of office hours contact, we advise all buyers to use our email contact details coosheedog@yahoo.co.uk.
4.2 Telephone:
We cannot take telephone orders at this point in time.
4.3 Email:
If a buyer submits their order via email, we will process it manually and email a copy of a proforma invoice. The picking sheet will list all the item codes and the final total for the order. At this stage, we will ask to confirm the order and confirm the preferred method of payment. Once the payment is submitted, we will send the order to be prepared and dispatched.
4.4 FAX / Post:
If a buyer submits their order via FAX or post, we will process it manually. We will then contact the customer to confirm the order and send them a copy of the proforma invoice for approval via their preferred contact method (email, fax, post). The picking sheet will list all the item codes and the final total for the order. At this stage, we will ask to confirm the order and confirm the preferred method of payment. Once the payment is submitted, we will send the order to be prepared and dispatched.
4.5 Showroom:
Currently we have no showroom but when we do, if a buyer wishes to visit us and place an order in our showroom, we invite them to book an appointment to do so. Our showroom manager will be able to give them their undivided attention, advise on products and take their order. The order will then be sent to our warehouse for picking, which will require you to wait for the order. The waiting time depends on the size of the order.
5. Payment
We accept the following methods of payment:
– PayPal
– Bank Transfer
– Cash (only for showroom orders and collections in person)
We reserve the right to cancel any order if we do not receive the full payment for it within 14 days from the date of submission of the order, unless we have agreed an alternative time-frame with the buyer.
Please note we cannot dispatch goods until we receive the payment in full.
5.1 Credit/ Debit Card Payment
The payment is handled by a secure external system that will capture and authorise the card details at the point of sale via Paypal.
5.2 PayPal
The payment is taken automatically through the PayPal system. If this method is chosen, the buyer will be redirected from our shopping cart to the PayPal site so that they can log in to their PayPal account check and confirm their details and submit the payment.
5.3 Bank Transfer
When choosing this option, we will provide the buyer with our bank details for the transfer.
In order to avoid any delays in processing, please provide the order number as the reference for the payment. The order will be processed once the payment has been received and cleared in Eden Dream’s bank account.
5.4 Cash
This option is available for showroom orders and orders collected in person only. We reserve 1 business day minimum to prepare an order placed for collection.
6. Carriage
Carriage is free for orders over £175 before VAT and after discounts (UK Mainland, exceptions apply), otherwise a charge of £5 is made.
For Scottish Highlands, British Isles and Northern Ireland, for orders below £495 before vat, the carriage charge is £15+VAT.
7.Delivery
Premium Dispatch
A faster dispatch service is available on UK Mainland orders at an extra cost of £7.50+VAT per order (exceptions apply).
We reserve the right to review any order and refuse a premium dispatch service should it not be possible for us to fulfill. In those instances a refund of the £7.50+VAT service charge will be issued.
Please note that we do not dispatch/ deliver orders during weekends and bank holidays.
7.1 Courier
We send all orders for UK Mainland on a courier service or the Post Office. We aim for 2-3 business days on average for order processing and preparation. On occasion these times may be extended. We notify of any changes to dispatch times on the website on the home page if the delay exceeds an extra business day. Should you need any information on current dispatch times, please contact us via telephone, chat or email. We charge a flat rate of £5 for all UK Mainland delivery orders. The delivery is free for orders over £175+VAT (UK Mainland).
We advise to provide a mobile telephone contact number when placing an order as the courier system sends automated text notifications with estimated delivery times on dispatch. We use a courier door-to-door service for all our deliveries. Buyers are obliged to provide us with full accurate delivery address and a contact telephone number (ideally a mobile telephone number). Courier deliveries take place Monday-Friday, 7.30am - 5.30pm (excluding bank holidays). On occasion, the couriers can deliver outside of these hours, however this is usually at their discretion and it is not a service that can be purchased via Ancient Wisdom Marketing.
Please always check your email confirmation as the shipping address on the confirmation will be the one we will pass on to our courier service provider. If you have any special instructions for your delivery i.e. shop opening times, safe place around your property or a neighbour that will take the delivery if you are not available, please advise us of these details at the point of sale. If special instructions are provided post-dispatch of the order, we cannot guarantee the courier will receive them in time, which may delay the delivery.
The courier will attempt the delivery on two consecutive business days. If the delivery fails both times, the goods will be returned to the local depot or your local pick-up shop. Please contact us or follow the instructions on your missed-delivery card to complete the delivery. Should we need to schedule a re-delivery at this stage, Eden Dream reserves the right to issue a redelivery charge of £7.50+VAT per consignment.
8. Out Of Stock Items
We try to keep our website as up-to-date as possible. If there are any out of stock items, we will deduct these from your final invoice, which will generate a refund that will be put back to the original method of payment within 1-7 business days.
If the out of stocks goods exceed 20% of your order, we will contact you so that you can choose alternatives. In order to make this process as swift as possible, we advise to always put the most up-to-date contact details on the order. We will be contacting buyers via the telephone so please make sure you provide us with a current telephone number.
If you wish for us to contact you on every out of stock item, please request this when placing your order. You can leave a message for us in the 'special instructions' box, email or contact us via the chat system. If we cannot reach you via the telephone we will leave a voicemail if there is such option. If not – we will email. We will hold the order until 3pm the following business day and if we do not hear from you by then, the order will be shipped and the difference refunded.
A refund will be issued for any out of stock items. Refunds are processed within 1-7 days once an order has been invoiced and dispatched.
We aim to process all refunds within 1-7 business days from the invoice date, however this can take longer during the busiest periods in the year (September -January). BACS/ Cheque/ Postal Order: If there is a difference in payment, a credit against the next order will be logged on the account. Please note we do not offer a back-order service. Our website will display estimated delivery times for most products. Also, you can sign up for 'back to stock' email notifications. Both these options are available via the website only and are visible once you are logged in.
9. Cancellations
If you wish to cancel your order, please inform us of this immediately via the telephone, email, chat system, post or fax. We will confirm the cancellation with you in writing and refund the payment for the order.
If you cancel your order after it had already been dispatched, but it is still on the way to its destination, we will contact the courier and stop the delivery, however we will deduct the carriage charge from the overall refund for the cancelled order.
If you wish to cancel the full order or any part of an order after you have already received it, you have the right to do so within 7 days of the delivery date of the order. In such case, please contact us so that we can provide you with a Returns Form to fill in and include in the return. Please note, we will not reimburse the return postage charge or the initial delivery charge. We will request that you return the goods at your own cost.
If you wish to use our collection service, we will charge an additional return fee based on the courier service required to get the parcel/pallet returned. This will be confirmed with you prior to arranging the collection.
Once the order is returned, we will refund your original method of payment less any postage charges incurred.
The goods should be unopened and in their original packaging.
Please note that we do not accept returns on customized goods.
9.1 Special Orders:
We require 20% deposit for any special order made. Should the buyer wish to cancel a special order after it has been originally confirmed and the deposit has been paid, the deposit will not be refunded.
Any goods manufactured especially for a customized order (bath bombs, soap, oil blends etc) will need to be purchased in the increments of their ‘production runs’. We can usually estimate how many of an item can be made per production run, however if there are any extra products made, the buyer will be required to purchase these also.
10. Moreover
Please note that we import goods from all over the world, as well as locally. We also produce a large amount of the bathroom, aromatherapy and home fragrance product lines. We make every effort to keep the supplies as uninterrupted as possible. Due to the large scale of operations involved in the continuity of stock supply, we cannot guarantee all items will be available to order at all times.
11. Copyrights
All website design, text, graphics, the selection and arrangement thereof, and all software compilations, underlying source code, software (including applets), and all other material on this website are copyright of Eden Dream and its affiliates, or their content and technology providers. ALL RIGHTS RESERVED.
Trademarks
Ancient Wisdom referenced on this website is the trademark or registered trademark of Ancient Wisdom Ltd in the UK and/or other countries. Other product and company names mentioned on this website may be the trademarks or registered trademarks of their respective owners.
12. Disclaimer
To the fullest extent permitted at law, Ancient Wisdom Ltd is providing this website site and its contents on an "as is" basis and make no (and expressly disclaims all) representations or warranties of any kind, express or implied, with respect to this website site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, Ancient Wisdom Ltd does not represent or warrant that the information accessible via this website site is accurate, complete or current. Price and availability information is subject to change without notice.
Except as specifically stated on this website, to the fullest extent permitted at law, neither Ancient Wisdom Ltd nor any of its affiliates, directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this website or the information, content, materials or products included on this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Ancient Wisdom Ltd does not limit its liability for death or personal injury to the extent only that it arises as a result of the negligence of Ancient Wisdom Ltd, its affiliates, directors, employees or other representatives.
a) This agreement shall be governed by and interpreted in accordance with English Law and the parties hereby submit to the jurisdiction of the English Courts.
b) Implied terms shall be executed to the fullest extent permitted by law.
c) If either party is affected by 'Force Majeure' (material circumstances beyond reasonable control of that party) it shall immediately notify the other party in full of the nature and extent of the circumstances. Notwithstanding the other provisions of this agreement neither party shall be deemed to be in breach of this agreement or liable as a result of the Force Majeure. Where Ancient Wisdom Marketing Ltd has claimed Force Majeure in respect of the supply of goods or services; the Customer may choose to obtain support services from another party.
d) Any director or representative of the Customer will be deemed to be its authorized signatory and thereby guarantee the Customer's acceptance of its obligations under this agreement.
e) Failure of either party to exercise or enforce any right within this agreement shall not be deemed to be a waiver of such right.